Shipping policy

At JiViSa, we aim to process and dispatch your wellness essentials as quickly and smoothly as possible. Here’s everything you need to know about our shipping process.

1. Dispatch Timeline

  • We generally aim to dispatch orders within 24 hours of receiving the order.

  • Orders placed after 9:00 PM may be processed and dispatched in the subsequent dispatch lot.

  • Dispatch timelines may vary slightly depending on order volume, holidays, operational requirements, or other unforeseen circumstances.

  • Once your order is shipped, you will receive the relevant shipping and tracking details, where applicable.

2. Delivery Timeline

  • Delivery generally takes 5–7 working days from the date of dispatch.

  • Delivery timelines may vary depending on the customer's location, courier partner, weather conditions, operational delays, and other circumstances beyond JiViSa’s control.

  • Deliveries are generally made between 10:00 AM and 6:00 PM, Monday to Saturday, excluding public holidays.

3. Delivery & Signature Requirements

  • Goods may need to be signed for upon delivery.

  • If you are unavailable, you may arrange for a family member, colleague, neighbour, or another authorised person to receive the order.

  • JiViSa is not responsible for orders signed for and accepted by an alternative person on the customer’s behalf.

  • Some courier partners may require an OTP to complete delivery. The OTP will be sent to the phone number used while placing the order.

4. Shipping Charges

  • COD orders will incur an additional charge of ₹79.

  • Shipping and handling charges may vary depending on the product type, size, packaging, and delivery location.

  • Applicable shipping charges will be clearly displayed at checkout before payment.

5. Cancellation & Shipping Deduction

  • Orders can be cancelled before they are shipped.

  • If an order is cancelled before shipping, no shipping amount will be deducted from the refund.

  • If an order is cancelled, refused, or returned after it has been shipped, the shipping amount incurred for the order will be deducted from the refund amount.

  • The remaining eligible refund amount will be processed according to JiViSa’s Refund, Return & Cancellation Policy.

6. Damaged or Shortage Claims

  • JiViSa is not responsible for damage that occurs after successful delivery.

  • Any claim regarding damage, leakage, shortage, or missing products must be reported within 48 hours of delivery.

  • Customers must contact JiViSa at:

  • Clear photographs or videos of the package and affected product(s) may be required to process the claim.

7. Additional Information

  • Orders placed after 9:00 PM may be dispatched in the subsequent dispatch lot.

  • Dispatch and delivery may be affected by public holidays, high order volumes, promotional/offer periods, courier delays, weather conditions, or other unforeseen circumstances.

  • Customers are requested to ensure that their delivery address and contact details are accurate at the time of placing the order.

At JiViSa, we appreciate your trust and are committed to delivering clean, effective wellness products straight to your doorstep.