Shipping policy
At JiViSa, we make sure your wellness essentials reach you smoothly and on time. Here's everything you need to know about our shipping process:
1. Dispatch & Delivery Timelines
-
All orders placed before 2 PM (Monday β Saturday) will be dispatched the next day.
-
Orders placed after 2 PM or on Sundays/public holidays will be dispatched within 48 hours.
-
Delivery timeframe: 5-7 working days from dispatch (between 10:00 AM β 6:00 PM, Monday β Saturday, excluding public holidays).
2. Delivery & Signature Requirements
-
Goods will need to be signed for upon delivery.
-
If you are unavailable, please arrange for someone (family, colleague, neighbor) to receive it. However, JiViSa is not responsible for orders signed by an alternative person.
-
Some courier partners may require an OTP for delivery completion. The OTP will be sent to the phone number used during order placement.
3. Shipping Charges & Claims
-
COD orders will incur an additional charge of βΉ79.
-
Shipping and handling charges vary based on product type, size, packaging, and location. Charges will be displayed at checkout before payment.
-
JiViSa is not responsible for damage after delivery.
-
Any claims for shortages or damages must be reported within 48 hours of delivery via email at hello@jivisa.inor by calling +91 97606 03994.
4. Additional Notes
-
Orders placed on Sundays will be dispatched within 48 hours.
-
Public holidays & offer days are excluded from standard dispatch timelines.
We appreciate your trust in JiViSa and are committed to delivering clean, effective wellness straight to your doorstep!