Below are some common questions and concerns of our customers before purchasing from Jivisa. If you have other questions, please just send it to hello@jivisa.in

How do I place an order?

Can I ship the products to an address that is different from my billing address?

How do I know that my order is confirmed?

Do I have to have an account to place an order?

Can I order a product that is "Out of Stock"?

How safe is it to use my Debit/Credit card or make an online payment on Jivisa?

Why was my order payment rejected?

I cannot complete my registration, what do I need to do?

I forgot my password. What can I do?

How do I make changes to my order?

What payment types do you offer?

What is Cash on Delivery (COD)?

How do I avail of the COD facility?

How can I use a Gift Voucher/Promotional code on my order?

How does the delivery process work?

How can I track my order?

How are the items packaged at Jivisa?

What is your Online Return Policy?

How do I cancel my order?

How will I get a refund for my cancelled orders and how long will this process take?

By when can I expect delivery of my order?

What if I receive an incomplete, incorrect or damaged order?