Refund policy

At JiViSa, we believe in clean, honest wellness, and our return policy reflects the same commitment to transparency. Please read the following policy carefully before placing your order.

1. How to Apply for a Return or Exchange

Self-Service Return

You can request a return or exchange by logging into your JiViSa account:

https://shopify.com/59544305845/account

If you do not receive a return notification within 48 hours of submitting your request, please contact our customer support team:

Email: hello@jivisa.in
Phone: +91 97606 03994

2. Mandatory Unboxing Video & Proof Requirement

To protect both our customers and JiViSa against transit-related issues, a complete unboxing video is mandatory for any claim involving a damaged, leaking, incorrect, missing, or quantity-related product.

The unboxing video must:

  • Clearly show the sealed outer package before it is opened.

  • Show the package being opened continuously without cuts or edits.

  • Clearly show all products and package contents after opening.

  • Clearly show any damage, leakage, missing item, incorrect product, or other issue.

  • Show the outer shipping package, mono-carton, product packaging, and seals, where applicable.

Clear photographs may also be requested as supporting evidence.

Important: JiViSa will not be able to initiate or process a return, exchange, replacement, or refund claim without the required unboxing video and/or supporting photographic evidence. Claims submitted without sufficient proof may not be accepted.

3. Return & Exchange Policy

To maintain the highest standards of hygiene and product quality, JiViSa does not accept returns or exchanges unless one of the following conditions applies:

  • You received a damaged product.

  • The product leaked during transit.

  • You received an incorrect product.

  • There is a verified product quality issue.

Eligible Return & Exchange Requests

Damaged, Leaking or Incorrect Product

Please raise your request within 48 hours of delivery and provide:

  • Order Number

  • Invoice Number

  • Description of the issue

  • Mandatory unboxing video

  • Clear photographs, where applicable

The evidence should clearly show:

  • Damaged product

  • Leakage or spillage, if applicable

  • Incorrect product received

  • Individual product carton (mono-carton)

  • Outer shipping package

  • Tampered seal, if applicable

Missing Product or Quantity Issue

Please report the issue within 48 hours of delivery along with:

  • Complete unboxing video

  • Clear photographs/videos of the outer package

  • Product(s) received

  • Complete package contents

  • Mono-carton and packaging, where applicable

Without the required unboxing video or sufficient proof, JiViSa may not be able to process a missing-product or quantity-related claim.

Contaminated or Dirty Packaging

Please report the issue within 48 hours of delivery and provide:

  • Complete unboxing video

  • Clear images or videos of the complete package

  • Mono-carton

  • Outer shipping box

  • A clear view of the affected area

Please Note

  • Gift Boxes are not eligible for return or exchange.

  • JiViSa is not responsible for any damage occurring after successful delivery.

  • Returned products must be sent back in their original packaging, with the seal intact and in saleable condition.

  • All return, exchange, replacement, and refund claims are subject to verification and approval by JiViSa.

4. Cancellation & Order Modification Policy

Before Shipping

Orders may be cancelled before they are shipped.

  • If an order is cancelled before shipping, no shipping amount or other deduction will be made from the refund.

  • The eligible order amount will be refunded according to the applicable refund process.

After Shipping

Once an order has been shipped, cancellation is subject to the applicable cancellation and refund terms.

  • If an order is cancelled after shipping, the shipping amount incurred for the order will be deducted from the refund amount.

  • If a customer refuses to accept a shipped order and it is returned to JiViSa, the shipping amount incurred will be deducted from the eligible refund amount.

  • The remaining eligible amount will be refunded according to the applicable refund process.

5. Refund & Exchange Process

Exchange

If your exchange request is approved:

  • A reverse pickup will be arranged, where applicable.

  • Once the returned product is received and passes inspection, a replacement order will be shipped within 24 hours.

  • Any applicable shipping deduction will be handled according to the cancellation and return terms of this policy.

Refund

If your refund request is approved:

  • A reverse pickup will be arranged, where applicable.

  • If the order was cancelled or returned after shipping, the applicable shipping amount incurred for the order will be deducted from the refund.

  • Refunds will be processed to the original payment method within 10–15 business days after approval.

You will receive an authorization number once your return request has been approved.

Return Packaging Requirements

Please ensure the return package includes:

  • Original invoice or receipt

  • Customer name and address

  • Order number

  • Complete package contents

Customers are also requested to email photographs of the return package, both inside and outside, before dispatching it.

6. Product Quality Complaints

If you experience a product quality concern, please email hello@jivisa.in within 7 days of delivery with:

  • Order number

  • Description of the issue

  • Clear images or videos showing the issue

  • Visible batch number

  • Image of the product's back label

  • Unboxing video, where applicable

Resolution Process

  • Our Product Quality Expert will contact you within 2 working days.

  • If required, the product may be collected for quality evaluation.

  • The quality assessment report will be completed within 7 working days.

  • If the complaint is validated, an exchange or refund will be processed.

7. Prepaid & Partial COD (PPCOD) Orders

JiViSa offers:

  • Prepaid Orders

  • Partial Cash on Delivery (PPCOD)

PPCOD Policy

For Partial COD orders, an advance payment of ₹49 is collected during checkout.

This advance amount is non-refundable if:

  • The order is cancelled after shipping.

  • The customer refuses delivery.

  • The shipment is marked Return to Origin (RTO).

  • The order is returned after shipping.

Need Assistance?

Email: hello@jivisa.in
Phone: +91 97606 03994

Thank you for choosing JiViSa. We appreciate your trust and remain committed to providing a clean, transparent, and hassle-free shopping experience.