Refund policy

JiViSa Returns, Exchange & Cancellation Policy

At JiViSa, we believe in clean, honest wellness, and our return policy reflects the same commitment to transparency. Please read the following policy carefully before placing your order.

1. How to Apply for a Return or Exchange

Self-Service Return

You can request a return or exchange by logging into your JiViSa account:

https://shopify.com/59544305845/account

If you do not receive a return notification within 48 hours of submitting your request, please contact our customer support team:

Email: hello@jivisa.in
Phone: +91 97606 03994

2. Return & Exchange Policy

To maintain the highest standards of hygiene and product quality, JiViSa does not accept returns or exchanges unless one of the following conditions applies:

  • You received a damaged product.

  • The product leaked during transit.

  • You received an incorrect product.

  • There is a verified product quality issue.

Eligible Return & Exchange Requests

Damaged, Leaking or Incorrect Product

Please raise your request within 48 hours of delivery and provide:

  • Order Number

  • Invoice Number

  • Description of the issue

Please attach clear images or videos showing:

  • Damaged product

  • Leakage or spillage (if applicable)

  • Incorrect product received

  • Individual product carton (mono-carton)

  • Outer shipping package

  • Tampered seal (if applicable)

Missing Product or Quantity Issue

Please report within 48 hours of delivery along with clear photographs or videos of:

  • Outer package

  • Product(s) received

  • Package contents

Contaminated or Dirty Packaging

Please share clear images or videos of:

  • Complete package

  • Mono-carton

  • Outer shipping box

Please Note

  • Gift Boxes are not eligible for return or exchange.

  • We are not responsible for any damage occurring after successful delivery.

  • Returned products must be sent back in their original packaging with the seal intact and in saleable condition.

3. Cancellation & Order Modification Policy

Before Dispatch

Orders may be cancelled or modified within 24 hours of placing the order, provided they have not been processed, packed, or dispatched.

After Dispatch

Once an order has been dispatched, cancellation is not possible under any circumstances.

If a customer refuses to accept a dispatched order at the time of delivery, the order amount will not be refunded.

4. Refund & Exchange Process

Exchange

If your exchange request is approved:

  • A reverse pickup will be arranged.

  • Once the returned product is received and passes inspection, a replacement order will be shipped within 24 hours.

Refund

If your refund request is approved:

  • A reverse pickup will be arranged (where applicable).

  • Refunds will be processed to the original payment method within 10โ€“15 business days after approval.

You will receive an authorization number once your return request has been approved.

Return Packaging Requirements

Please ensure the return package includes:

  • Original invoice or receipt

  • Customer name and address

  • Order number

  • Complete package contents

Customers are also requested to email photographs of the return package (inside and outside) before dispatching it.

5. Product Quality Complaints

If you experience a product quality concern, please email hello@jivisa.in within 7 days of delivery with:

  • Order number

  • Description of the issue

  • Clear images or videos showing the issue

  • Visible batch number

  • Image of the product's back label

Resolution Process

  • Our Product Quality Expert will contact you within 2 working days.

  • If required, the product may be collected for quality evaluation.

  • The quality assessment report will be completed within 7 working days.

  • If the complaint is validated, an exchange or refund will be processed.

6. Prepaid & Partial COD (PPCOD) Orders

JiViSa offers:

  • Prepaid Orders

  • Partial Cash on Delivery (PPCOD)

PPCOD Policy

For Partial COD orders, an advance payment of โ‚น49 is collected during checkout.

This advance amount is non-refundable if:

  • The order is cancelled after dispatch.

  • The customer refuses delivery.

  • The shipment is marked Return to Origin (RTO).

  • The order is returned after shipment.

Need Assistance?

Email: hello@jivisa.in

Phone: +91 97606 03994

Thank you for choosing JiViSa. We appreciate your trust and remain committed to providing a clean, transparent, and hassle-free shopping experience.