Refund policy

JiViSa Returns & Exchange Policy

At JiViSa, we believe in clean, honest wellness, so our return policy is just as transparent. Here’s everything you need to know about returns, exchanges, cancellations, and refunds.

1. How to Apply for a Return or Exchange

Self-Return Option:

You can apply for a return through your JiViSa account. Just log in at:
https://shopify.com/59544305845/account

Didn’t get a return notification within 48 hours? No worries, email us at hello@jivisa.in or call +91 97606 03994 for assistance.

2. Our Return & Exchange Policy

We do not accept returns unless the product was damaged, leaked, has quality issues, or a wrong product was sent by mistake.

Order Cancellation / Modification Policy:

You may request cancellation or modification of your order within 24 hours of placing the order.

Once the order is processed, packed, or dispatched, cancellation or modification requests may not be accepted.

Eligible Issues for Returns & Exchanges

Damaged, Leaking, or Incorrect Product Received:

Apply within 48 hours of delivery.

Provide:

  • Order number
  • Invoice number
  • Details of issue

Share clear images/videos showing:

  • Damage
  • Leakage
  • Incorrect product
  • Spillage (if any)
  • Mono-carton (individual product box)
  • Outer packaging
  • Tampered seal (if applicable)

Missing Product or Volume Issue:

Submit request within 48 hours with proof.

Attach clear images/videos of packaging and product.

Contaminated or Dirty Packaging:

Share clear images/videos of the complete package, including mono-carton and outer packaging.

Note:

  • Gift boxes cannot be returned or exchanged
  • We are not responsible for damages after delivery
  • Returns must be sent in the same packaging, with intact seal, and in saleable condition

3. Refund & Exchange Process

Exchange:

If your return is approved, we’ll arrange a replacement. Once return is received, a new order will be shipped within 24 hours.

Refunds:

Approved refunds will be credited within 10 to 15 days.

If your exchange/refund is approved, you’ll receive an authorization number and reverse pickup will be scheduled.

Important:

Returns must be securely packed and include:

  • Original receipt
  • Customer name & address
  • Order number
  • Package contents

Customers must email an image of the return package (inside and outside) to our support team.

4. Product Quality Complaints

If you have concerns about product quality, email hello@jivisa.in within 7 days of delivery, along with:

  • Order number
  • Details of issue
  • Clear images/videos with batch details visible
  • Image of product back label

Resolution Process:

  • Our Product Quality Expert will connect within 2 working days
  • If required, product will be sent for quality check
  • Quality report available within 7 working days
  • If issue is confirmed, exchange/refund will be initiated

5. Prepaid / PPCOD Orders & Fraud Protection

JiViSa offers:

  • Prepaid Orders
  • Partial COD (PPCOD)

PPCOD Policy:

For Partial COD orders, ₹49 is paid in advance at checkout.

This ₹49 advance amount is non-refundable if:

  • Order is cancelled after dispatch
  • Order is refused at delivery
  • Order is marked RTO
  • Order is returned after shipment

Need Help?

📧 hello@jivisa.in
📞 +91 97606 03994

We appreciate your trust in JiViSa. Let’s keep wellness clean, clear, and hassle-free!