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Factory Rescue

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FAQs

What are Factory Rescue products?
Factory Rescue products are JiViSa products that have small dents, tiny leaks, or worn labels. The product inside is perfect and works exactly like our regular products.

Are these products safe to use?
Yes! The only difference is the outside. The ingredients, care, and performance are exactly the same as our regular products.

Why are these products cheaper?
Because the outside isn’t perfect. The product inside is exactly the same, but we’re offering it at half price so nothing goes to waste.

How do I know what the flaw is?
We clearly mention the flaw next to the product name on the listing, so you know exactly what to expect before you buy.

Can I return or exchange a Factory Rescue product?
No. All Factory Rescue items are final sale. Please check the product details carefully before buying.

Why can’t I return these products?
Because these products are already discounted due to their small imperfections. All sales are final, and we price them accordingly.

How do I use Factory Rescue products?
Use them exactly like any JiViSa product. The formulas are the same, so your wellness ritual will be the same too.

Who should I contact if I have questions about a product?
You can reach out to our customer service team via email or chat. We’re happy to answer any questions about the products, their condition, or your order.

What are the T&C of buying a Factory Rescue product?
By purchasing, you agree to accept the product as-is, knowing that only the outside may look different. The price reflects the cosmetic flaws, and the products are non-returnable.